How can I make sure that the office worker in front of me?

If our employee contacts you, he should obligatory present identity document of badge as well as warrant to represent the Bureau’s interests.

Identity document should obligatory contain the following information about the employee:

  • Number
  • Full name
  • Position
  • Signature of the Executive Director or Deputy of the Executive Director
  • Stamp of Bureau or of its affiliate

The warrant should obligatory contain the following requisites

  • Number
  • Date of Issue
  • Full name
  • Duration
  • Signature of the Executive Director
  • Stamp of Bureau
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What should I do if I have received the order of court?

You should immediately contact our manager or pay off all your indebtedness before the order will be applied to the Justice Officers Service. If not, the order of the court will be transferred to the Justice Officers Service with the application to establish execution proceedings. In this case, you will incur the additional expenses for repayment of a state duty and proceedings tax. In case of evasion from debt repayment, the Bureau may repeatedly apply to the court for exaction of the rest of the debt, and also apply to the police service in order to start the criminal proceedings according to the Article 177 “Malicious evasion of creditor debt repayment”. In case of your voluntary appearance in the Bureau it is possible to examine the repayment of the debt in pieces and partial cancellation of the penalty.

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The debtor had died, what to do?

You should immediately visit the office of the FCB at your city and write certain application. You should also present the following documents: death certificate issued by civil authorities, medical death certificate or equivalent.

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How can I repay the overdue debt?

There are some ways of debt repayment:

  • By cash in the cash desk of the bank where you have borrowed the credit;
  • Noncash transfer from your account;
  • Transfer without opening of the account through other banks;
  • Mail money order.

Please take into account that you should note the full requisites of your repayment account (account number, bank branch’s details in which it is opened), document proving your identity (for example, passport). Moreover, it is necessary to keep in mind that mail money order and banking money transfer (through other banks) is service for a fee and its performing is taking some time (usually 3-15 days). That’s why it is better to make your transfer in advance and to receive an information about the transfer fees.

In case if you do not have the possibility to carry out the transfer, any other person (relative, friend) can do it for you from his name.

In case if you have the debt towards “First Collection Bureau”, you may pay in any office of “Orient Express Bank” and “URSA bank”.

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I was refused to pay the cash without credit contract and passport.

The current laws do not allow banks to accept the payments without identity documents, If you do not have relevant document with you, you may ask another person to pay the money with his passport. Such actions are not illegal

In case if the payment is not accepted without credit contract, you may apply to the bank manager in order to make a duplicate or another equivalent document. Take into account that in many bank such service is paid.

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I took the credit in another company. What has FCB to do with it

FCB may contact you with debt repayment request only in two cases:

  • Your debt was sold by another organization to FCB
  • Your creditor contacted FCB in order to recover the problem debt.

In both cases FCB acts on the basis of the official contract, the copy of which you can request in each office of FCB.

On the basis of the debt assignment contract, your indebtedness is transferred to the FCB. Now you should execute all your liabilities towards FCB.

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I was threatened by manager that introduced himself as your employee. What should I do?

You should immediately contact the head of the FCB’s office in your city and write relevant application, on the basis of which a complex and proper investigation will be proceed

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What should I do after the receipt of your notice letter?

You should immediately contact the Bureau’s manager: visit or call to the office of the FCD at your city, or call our Information Call Center 8-800-100-80-10 (free of charge for calls from Russia), or you can send us a message using this form. You will be attended by qualified and experienced managers.

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